Due to an odd situation in the billing system, if you currently have a starter subscription and want to bump up to a premium subscription, you'll need to submit a support ticket with the following.
- Plan (17.99 or 14.99)
- I hereby give permission for CRS to charge my card 17.99 today
- If you chose the 14.99 option,
- I agreem to subscribe for 12 months or pay the termination fee if I cancel early
Permission for CRS to add additional time onto the sub for payment made on the starter subscription.
Step 1: Go to Playnet Account Pages HERE
Step 2: Insert your login information and click "login"
Step 3: At the top, click "SUBSCRIPTION"
Step 4: Select "I would like to update my billing method" (near the bottom)
Step 5: Fill in your new billing info
Step 6: Click "Save" new billing info (near the bottom)
Unfortunately we do not delete accounts, but we can change your e-mail and any information within your account that you would prefer.
We have had users in the past ask for this and come back wanting it back. By not deleting your account, all historical statistics data, game rank and forum posts will all remain in tact.
Please consult a support rep by creating a ticket to see how we can change any information on your account as requested.
Easy! Submit a support ticket with the title Gamename Change, then include your current
and your desired
Unfortunately, the activation emails are not always being received properly. We have confirmed with our mail service provider they are going out, but our testing, and your reports, show that some of them are received, and some aren't.
We continue to work on tracing this problem to resolve the inconsistency.
We apologize and can only ask that you try again.
Account activation emails should not take more than a few minutes but at times can be delayed. Sometimes this e-mail can go to your spam box so please check their first.
If your email has not arrived within an hour, most likely, the system needs support staff to resolve an issue.
Please submit a ticket which will alert CRS staff.
We do not allow existing Premium accounts to downgrade to a Starter or Free Play subscription. Starter and Free Play subscriptions are only available to new accounts.
Not only is it not technically possible, doing so you would lose all historical statistics and rank.
We recommend that you create a new free to play account if you'd like to be a f2p user.
Easy Pay plans are renewing* contracts. They're like some cellphone contracts. You commit to paying a fixed rate every month for a number of months. And at the end of those months, the account starts a new cycle again. You can end the plan by unsubscribing (but it will continue for the term you've already agreed to), or you can terminate the contract early and pay the Early Termination penalty.
For example, the 12-month Easy Pay plan renews every 12 months! If you sign up for it in January, and then unsubscribe, you will still be charged every month, until 12 months have gone by, but not after that.
* All Subscription Plans are Recurring!
After an overwhelming response from the community to open up more options to contribute to the success of WWII Online, we are now offering this option to do so.
Recently we've adjusted all of our pricing plans to be monthly terms, and so it makes sense to do the same with the Hero Builder Program.
Here's what's in store:
- Ingame "Hammer" Icon
- Forum Rank (Title)
- Forum Rank Avatar
- Website Listing
- Free Towing Account
RECEIVE A FREE SECOND ACCOUNT FOR TOWING
- German Opel & Sdkfz 7 Halftrack
- French Laffly
- American Laffly
- British Bedford & Morris Tractor
- Standard free to play access
WHY BECOME A HERO BUILDER?
IS THERE A CONTRACT COMMITMENT?
HOW MUCH DOES IT COST?
WHEN IS IT AVAILABLE?
WHAT IF I AM IN A CONTRACT PLAN (EASY-PAY)?
HOW LONG WILL I BE A "HERO"?
We are truly grateful for all of our community's support. This is a way as an existing subscriber you can "up the ante" and go the extra mile without the need to make a bulk payment.
We hope to see some more Hero's in the game very soon! If you're ready to go, start here:
- Login to your account
- Select "Monthly Hero Builder" Plan
- Get your hero access by submitting a support ticket: support.wwiionline.com
You will need to submit a support ticket with your game name that is your Hero account and let us know that you've recently activated. We'll have to activate all of those perks manually.
- In-game builder icon (including personal decal)
- Forum title and avatar
- Builder forum
For information on how to get your free towing account, please visit this article.
You must first be a subscribed Hero Builder, this means you have paid the $29.99 and are actively billed as such.
Here are the steps to receive you FREE Hero Tow account:
- Create a brand new free to play account
- Submit a support ticket request as: "NEW HERO TOW ACCOUNT"
- Please include the gamename of your primary Hero account, and your newly created free play account.
- Our team will then add the permissions to that new account.
- That's it, your tow account is ready!
You will have that free towing account as long as you are an active hero builder ONLY. Under no other circumstances will you be eligible to retain them.
We appreciate your support as a Hero, it truly does help us get a lot done around here.